Returns & Exchanges
We want you to feel confident choosing preloved clothing from Story Found. Every piece is individually checked and its condition carefully described before it is listed.
Change of mind or fit
If you change your mind or an item isn’t the right fit, you may return it within 14 days of receiving your order for:
- store credit, or
- an exchange for another available item of equal value.
As most Story Found pieces are one of a kind, exchanges are subject to availability.
To arrange a return, email hello@storyfound.com.au with your order number and reason for return.
Items must be returned in the same condition in which they were received. They must not have been worn beyond trying on, washed, altered or damaged after delivery.
Return postage is the responsibility of the customer for change of mind or fit returns. Original shipping charges are non refundable.
Preloved condition
Most Story Found pieces have been worn before, while some may be unworn or new with tags. Each listing includes a condition description along with any known marks, wear or repairs so you can make an informed choice before purchasing.
Signs of wear or imperfections that have been clearly shown or described in the product listing are not considered undisclosed faults.
If something isn’t as described
If you receive an item with an issue that wasn’t disclosed in the listing, or it differs significantly from its description, please contact hello@storyfound.com.au with your order number, a description of the issue and photographs where helpful.
We’ll review it and work with you to provide the appropriate remedy in accordance with Australian Consumer Law.
Your rights under Australian Consumer Law are not limited by our 14 day change of mind return period.
Sale items
Sale items cannot be returned for change of mind or incorrect fit.
This does not affect your rights under Australian Consumer Law if an item has a problem that was not disclosed or otherwise fails to meet the consumer guarantees.