FAQs

Are all Story Found pieces preloved?

Most are. Occasionally we find pieces that are unworn, including items with or without their original tags. Their condition will always be clearly noted in the product listing.

Are Story Found pieces one of a kind?

In most cases, yes. We generally have one of each piece in one size, so once something has been found by someone else, it may not return.

How does sizing work?

Children’s sizing can vary between brands, countries and eras, so we consider more than the number on the label.

Each product listing includes the garment’s label size along with our Size & Fit notes to help you choose.

Story Found caters for children aged 2–12 years, with the following shop by size ranges: 2–3Y · 4–5Y · 6–7Y · 8–9Y · 10–11Y · 12Y.

How do you grade condition?

Every piece is individually checked and graded as New with Tags, New without Tags, Excellent, Very Good or Good. Any notable marks, wear or repairs are described in the individual listing.

See our Condition Guide for full details.

Are the clothes cleaned before they are sold?

Every piece is carefully checked before it becomes part of the Story Found collection. Where appropriate, garments are cleaned or refreshed before being photographed and listed, with care taken to suit each piece.

We recommend washing or caring for an item according to its care instructions before first wear.

Do you sell clothing with imperfections?

Yes, sometimes.

A small mark, a little fading or a repair does not necessarily outweigh what makes a piece worth choosing. If the piece still feels special enough to belong in the Story Found collection, we may include it.

Any known imperfections will always be disclosed in the product listing.

Do you repair clothing?

Yes. Part of Story Found is recognising the potential in pieces that may need a little care.

Where appropriate, we make simple repairs such as mending a small hole or securing a loose seam so a piece can be worn again. Any repairs will be clearly noted in the product listing.

Where do you source your clothing?

Story Found pieces come from a mix of trusted secondhand sources, private sellers and individual finds. Wherever they come from, each piece is chosen on its own merit and for what makes it feel right for the collection.

Will sold pieces come back?

Usually not. Story Found is a changing collection of individual finds rather than repeat stock.

For a first look at new pieces and considered edits, join the Story Found mailing list.

Can I sell children’s clothing to Story Found?

Soon. We’re working on a way for Story Found to buy selected children’s clothing directly from customers. Every piece will be individually considered before becoming part of the collection.

Join our mailing list to stay in the loop.

Where do you ship?

We currently ship Australia wide via Australia Post.

Standard Shipping is $12, Express Shipping is $16, and Standard Shipping is free on orders $150 and over.

All parcels include tracking. For full processing and delivery information, please see our Shipping page.

What if something doesn’t fit or I change my mind?

Change of mind or fit returns can be made within 14 days of receiving your order for store credit or an exchange, subject to availability.

Return postage is the responsibility of the customer. Please see our Returns & Exchanges page for the full policy.

What if my item isn’t as described?

We carefully check and describe every piece, including any known wear, marks or repairs.

If you receive something with an issue that wasn’t disclosed in the listing, please contact hello@storyfound.com.au with your order number and details of the issue and we’ll help you from there.

Still have a question?

We’d be happy to help.

Email hello@storyfound.com.au or find Story Found on Instagram or TikTok.