Privacy Policy
This Privacy Policy explains how Story Found collects, uses, stores and shares personal information when you visit our website, place an order, create an account, join our mailing list or otherwise interact with us.
Story Found is operated by Adriana Weare trading as Story Found, ABN 62532651201, based in Victoria, Australia.
Our website is hosted and operated through Shopify.
Information we collect
Depending on how you interact with Story Found, we may collect personal information including:
- your name
- email address
- optional phone number
- billing and delivery address
- account details
- order and purchase history
- information relating to returns or exchanges
- correspondence you send to us
- mailing list preferences
- information you provide when entering a giveaway or joining a waitlist
- technical information about how you use our website
When processing a return or enquiry, we may also receive information such as your order number, reason for return and photographs of an item or issue.
How we collect information
We may collect personal information when you:
- place an order
- create a customer account
- subscribe to our mailing list
- contact Story Found
- request a return or exchange
- enter a giveaway or join a special collection waitlist
- interact with our website, advertising or social media
- otherwise provide information directly to us
Certain technical information may also be collected automatically through Shopify, cookies, analytics tools and similar technologies.
How we use your information
We may use your personal information to:
- process and fulfil orders
- arrange delivery and provide tracking information
- communicate with you about your order
- manage customer accounts
- process returns and exchanges
- respond to questions or enquiries
- send marketing emails where you have chosen to receive them
- administer giveaways or waitlists
- understand how customers use the Story Found website
- improve our website and customer experience
- help prevent fraudulent or unauthorised activity
- maintain appropriate business and transaction records
We do not currently send SMS marketing messages.
Email marketing
You may choose to join the Story Found mailing list through our website or opt in to marketing emails during checkout.
We use Shopify Messaging to send marketing emails to customers who have chosen to receive them.
We may use your email address to send you information about newly found pieces, considered edits, updates and other Story Found news.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Transactional emails relating to your purchases, such as order confirmations, shipping notifications and tracking information, are separate from marketing communications and may still be sent where necessary to fulfil your order.
Payments
Payments may be processed through third party payment providers such as Shopify Payments and PayPal.
Story Found does not directly store your full payment card details. Payment providers process payment information in accordance with their own privacy and security practices.
Shipping and fulfilment
To fulfil your order, we may provide Australia Post with information required for delivery, including your name, delivery address and relevant contact details.
Shopify and other service providers
Our online store is hosted by Shopify.
Shopify and other service providers may process personal information on our behalf to provide services such as website hosting, checkout, payments, analytics, email communications through Shopify Messaging, and ecommerce functionality.
We may also use services provided by Google, Meta, PayPal, Australia Post and other providers that support the operation of Story Found.
These providers may handle your information in accordance with their own privacy policies and applicable laws.
Some service providers may process or store information outside Australia.
Analytics and social media
Story Found may use Shopify’s built in analytics and Google Analytics to understand how visitors use our website and help improve the online experience.
We may also connect our Shopify store with platforms such as Instagram and Facebook for features including product tagging, linking products to social content, advertising and analytics.
These services may collect information about your interaction with our website or advertisements in accordance with their own privacy practices.
Cookies
The Story Found website may use cookies and similar technologies to:
- keep the website functioning correctly
- remember preferences
- understand website usage
- measure performance
- support analytics and marketing features
Some cookies are necessary for the website to operate. Others may be used for analytics or marketing where relevant.
Where required or appropriate, we may use Shopify’s customer privacy and cookie consent tools to allow visitors to manage their preferences.
Customer accounts
Customers may have the option to create a Story Found account or use guest checkout.
If you create an account, information such as your account details and order history may be stored to provide account functionality and help you manage your purchases.
You are responsible for keeping your login details secure.
Customer feedback
Story Found may invite customers to provide feedback about their experience or purchases.
Customer feedback will not automatically be published on our website.
If we would like to use your feedback publicly as a testimonial or other promotional content, we will seek permission where appropriate.
Customer photographs and social media content
Customers may occasionally send Story Found photographs or tag us in social media content.
We may ask for permission to repost or otherwise use customer content on the Story Found website or social media.
We will not intentionally repost identifiable photographs of a customer or child without permission.
Children’s privacy
Story Found sells children’s clothing, but our website, customer accounts and purchasing process are intended for adults.
We do not intentionally collect personal information directly from children.
If you believe a child has provided personal information to Story Found without appropriate permission, please contact hello@storyfound.com.au.
How we protect your information
Story Found takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
How long we keep information
Story Found retains personal information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting and business requirements.
Information may be deleted, anonymised or securely disposed of when it is no longer required.
Access, correction and deletion
You may contact Story Found if you would like to request access to, correction of or deletion of personal information we hold about you.
Some information may need to be retained for legal, tax, accounting, transaction or legitimate business purposes.
Requests can be sent to hello@storyfound.com.au.
Overseas processing
Although Story Found currently sells and ships within Australia, some of the technology and service providers we use may process or store personal information outside Australia.
Where applicable, the handling of personal information by Story Found and our service providers will be subject to relevant privacy requirements.
Privacy questions or complaints
If you have a question, concern or complaint about how Story Found handles personal information, please contact:
Story Found
Adriana Weare trading as Story Found
ABN: 62532651201
Victoria, Australia
hello@storyfound.com.au
We will review your enquiry and respond as appropriate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time as Story Found, our website, technology or privacy practices change.
The current version will be published on this page with the date it was last updated.
Last updated: September 2026